Managed Services
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As a Cloud Managed Service Provider with proven capability for delivering world-class technology, TriStratus provides the full suite of IT services support. Throughout the lifecycle of IT projects, TriStratus has the capability to provide you with access to expert resources from design through to implementation and post-commissioning services.
TriStratus is an IT service company which provides, on a proactive basis, managed services to end users and organizations. Managed services include hosting and managing servers, network and specialized applications for clients. Our managed services can be seen as an alternative to the break-fix or on-demand outsourcing model where services are provided on-demand services and the client is billed for the services provided.
How Managed Services differ from the Break-Fix method
The break-fix method, as the name itself suggests, waits for things (servers, systems, or other critical networking devices) to break, or fail and then seeks to fix them. On the other hand, managed services seek to prevent issues before they disrupt employees, management and/or clients. Our managed services seek to ensure that clients don't fall behind in keeping up with things and that the clients don't face an IT outage or a big issue that could negatively impact their business. Managed services focus on things like backups, patches, and security.
Why Break-Fix has turned irrelevant for businesses
The break-fix method is all about fixing issues as they occur and not about preventing issues from happening. This would adversely affect the performance of client companies and cause losses as well. Businesses today cannot afford to rely on such break-fix solution providers; they depend on having a reliable and non-failing IT infrastructure. Moreover, they can't have separate service providers handling different areas of the system, which would be a bit complicated and time-consuming for them. Thus, the break-fix method has turned rather irrelevant for them, and most businesses today rely on managed service providers.
Are Managed Services costlier than Break-Fix Services?
Managed Services are in fact mostly cheaper compared to the tradition break-fix services. Include the true cost of downtime and that itself would show that depending on managed services is overall cheaper. Moreover, TriStratus provides managed services do so through remote monitoring and remote maintenance rather than physically visiting customer sites frequently. That helps them offer better services at a lesser cost.
Professional support & Managed services
As a Cloud Managed Service Provider with proven capability for delivering world-class technology, TriStratus provides the full suite of IT services support. Throughout the lifecycle of IT projects, TriStratus has the capability to provide you with access to expert resources from design through to implementation and post-commissioning services.
Managed IT support services and solutions designed to transform your business
A Managed Service Provider (MSP) remotely manages the IT infrastructure of your company, TriStratus are one of the leading managed service providers in Malta that provide a wide range of managed IT services, these include:
- IT Support
- Business IT Solutions
- IT Consultancy
- Data Backup
- Network Support
Specialist IT Consultancy
Our Consultancy team have specialist knowledge across the Microsoft product stack which includes Microsoft 365, Dynamics 365, and Azure amongst other solutions.
The benefits of managed services
- Managed services come with many real, notable benefits:
- Helps discover and fix problems before they negatively affect businesses.
- Helps businesses control and cut overall operating costs with the flat-fee billing model.
- Manages and monitors 24x7, for the client(s), all devices, vendor relationships, internet slowness/outage issues, websites etc, thereby giving businesses an additional level of comfort and security.
- One of the notable benefits of managed services is that it offers cost-effective access to enterprise-level support.
- A major advantage is that it assures minimized downtime, for the client(s).
- Helps client(s) focus more on the business and not on the technology. TriStratus takes care of the technology aspect.
- Overall, ensures increased operational efficiency for the client(s) and peace of mind as well, since they can rest assured that things are being monitored and issues would be detected before they cause any big loss.
